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Frequently Asked Questions
When will my order arrive?
We estimate delivery to take between 3-10 working days. Please ensure you enter a mobile number in your details, when placing an order. This allows the third party courier to contact you more efficiently. Failure to do so, can result in further delays to your delivery.
How do I track my item?
Once an order is placed, you can track your delivery by following the instructions sent to your email. Depending on the size and weight of your item will depend on which third party courier it is assigned to for delivery.
Check your confirmation email or our delivery page to see which courier will be delivering your item.
DHL(UK Mail) Tracking Page
XDP Tracking Page
How do I return an item?
Please contact our customer service team to arrange all collections of goods, whether they're faulty or unwanted.
Tel: 0121 328 7507
Email: info@jllfitness.co.uk
For further information please see the questions below or visit our returns page.
What if my item is unwanted?
If you are within your 30 day returns period products can be returned to us free of charge if the product is in a brand new and unopened condition. Charges may apply if the product has been opened and assembled. Please contact our customer service team to arrange all collections.
What should I do if I have a damaged or faulty item?
If your item has arrived damaged please send photos of the damage to our customer service team via email at info@jllfitness.co.uk.
From there our team can assess whether the damage is purely to the packaging or to the item itself and whether it may impact on the performance of the product.
If your product develops a fault over time, please send photos or videos of the fault to our customer service team via email. They can then assess the problem and proceed with the next necessary steps.
What are the terms for free delivery from JLL Fitness?
JLL Fitness offers free delivery on select items within the mainland UK. Specific terms and conditions may apply, and customers can find detailed information here.
What payment methods do you accept?
American Express
Diners Club
Apply Pay
Google Pay
Discover
Klarna
Maestro
Mastercard
Visa
PayPal
Shop Pay
Union Pay
Where can I view and try JLL Fitness products?
Visit us at Unit 31, Gravelly Industrial Park, Birmingham, B24 8HZ. We’re open Monday to Friday from 9:30am to 4:30pm. We're closed on Saturdays & Sundays.
What is the best exercise bike for me?
There are many elements to consider when it comes to choosing the right exercise bike for your needs and goals.
Things like comparing your leg length to the saddle to pedal height, flywheel weight and types of resistance.
For more detailed information to help you choose see our exercise bike buying guide page.
What is the best treadmill for me?
There are many elements to consider when it comes to choosing the right treadmill for your needs and goals.
Things like size, running space, top speed and programs.
For more detailed information to help you choose see our treadmill buying guide page.
Do I need to perform maintenance on my treadmill?
Yes - basic maintenance helps your treadmill run smoothly and keeps your warranty valid. It’s quick and simple: lubricate the belt, keep it clean, and check belt alignment/tension from time to time.
If a treadmill hasn’t been maintained (e.g., no lubrication or heavy dust build-up), it can cause avoidable wear/overheating and may not be covered under warranty. If you’re unsure, our UK service team can guide you through the correct steps for your model.
Details of what to do and how often can be found in your user manual and on our treadmill maintenance page.
WHAT OUR CUSTOMERS SAY
Mene L.
Fantastic value for money. Delivered in excellent condition and used several times a week.
Lucy B.
Great seller. Super fast delivery and amazing machine
Kent D.
Amazing customer service!
Penny M.
I love my new machine!
Chris J.
Awesome machine at a great price. I'm so happy!
Caly B.
Excellent all round experience
Jon H.
Great item, as described. Highly recommend this seller.
Harmony K.
Excellent product. Well designed. Very pleased. Good communication. Well packed. Really quick delivery.
Mike L.
Quick delivery for item size, great workout, good value for money.
Mene L.
Fantastic value for money. Delivered in excellent condition and used several times a week.
Lucy B.
Great seller. Super fast delivery and amazing machine
Kent D.
Amazing customer service!
Penny M.
I love my new machine!
Chris J.
Awesome machine at a great price. I'm so happy!
Caly B.
Excellent all round experience
Jon H.
Great item, as described. Highly recommend this seller.
Harmony K.
Excellent product. Well designed. Very pleased. Good communication. Well packed. Really quick delivery.
Mike L.
Quick delivery for item size, great workout, good value for money.
Visit Our JLL Fitness Showroom
Come and see our equipment in person at our HQ.
