Privacy Policies
Our Privacy Promise in Plain English
We value your trust. We use your data exclusively to process your orders, ship your fitness equipment safely, and improve your shopping experience. We will never sell or rent your personal data to third parties, and your payment details are completely encrypted using bank-grade security protocols.
This privacy policy sets out how JLL Fitness uses and protects any information that you give JLL Fitness when you use this website. JLL Fitness is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
1. Data Collection & Usage
We require this information to understand your needs and provide you with a better service. We may collect the following information:
- Name and contact information including email address.
- Demographic information such as postcode, preferences, and interests.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather:
We use your information in particular for the following reasons:
- Internal record keeping.
- Improving our home fitness products and services.
- Periodically sending promotional emails about new products, special offers, or other information we think you may find interesting.
- Contacting you for market research purposes (via email, phone, or mail) to help customise our website.
2. Security & Safeguards
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Your payment security is guaranteed. All financial transaction processes occur through fully encrypted, PCI-compliant channels to ensure your payment detail integrity.
3. How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring operations to your likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Actual Shopify Cookies We Collect
Because we run on Shopify, our website uses essential and operational cookies to handle your cart session and account access securely. Below is the complete list of Shopify cookies we collect:
| Cookie Name | Cookie Purpose & Function | Duration |
|---|---|---|
| cart | Used in connection with the shopping cart to remember items added for purchase. | 2 weeks |
| cart_sig | Ensures your shopping cart integrity is preserved securely during checkout. | 2 weeks |
| _shopify_essential | Stores essential session, checkout, and anti-tampering tokens. | 1 year |
| secure_customer_sig | Identifies your secure customer login session on the store. | Session |
| localization | Remembers your region, language, and currency preferences. | 2 weeks |
| _tracking_consent | Remembers your cookie banner privacy and tracking consent preferences. | 1 year |
| privacy_signal | Ensures regional privacy opt-outs (like CCPA/GDPR rules) are honoured. | 1 year |
| _shopify_y | Shopify Analytics cookie that tracks unique visitor counts across sessions. | 1 year |
| _shopify_s | Shopify Analytics cookie tracking session behavior for reporting. | 30 minutes |
| _landing_page | Tracks the landing page of an incoming visit to measure marketing entry pages. | 2 weeks |
| _orig_referrer | Records the referral source (e.g., search engine, social media link) where a visitor came from. | 2 weeks |
4. Trusted Service Partners
We partner with several leading technical and checkout services to provide a premium home shopping experience. We transfer minimal necessary data to these secure providers:
- Klarna: To offer you flexible payment choices, we pass certain aspects of your contact and order details to Klarna to assess qualifications and tailor options. Handles data according to Klarna’s privacy policy.
- Google Analytics: Used for marketing analytics purposes to optimise site operations. Data is kept completely in-house and is never shared. You can opt-out using the Google Opt-out tool.
- Trustpilot: To gather genuine customer feedback, we share customer names and emails with Trustpilot. You will only be contacted regarding review requests. View Trustpilot guidelines.
- Linnworks: We use Linnworks to securely consolidate and fulfil order logistics across Amazon, eBay, and our shop. Order shipping/billing details are processed purely for fulfillment.
- Xsellco: Consolidates customer care communications across our store, platforms, and social media channels securely. Data is never used for promotional purposes. View the Xsellco privacy policy.
5. Controlling Your Data & Opt-Outs
You may choose to restrict the collection or use of your personal information:
- Look for standard opt-out boxes on checkout forms to indicate you do not want direct marketing.
- If you previously consented to promotional marketing, you can change your mind and email us at info@jllfitness.co.uk to unsubscribe immediately.
We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are legally required by law to do so.
How to Request complete Data Removal:
To request the complete erasure of your customer account and personal data from our active databases, please send an email directly to our support team at support@jllfitness.co.uk with the subject line "Data Removal Request". We will process your requests promptly.
