Customer Support Centre

Please call one of our team members on 0800 6123 988 / 0121 328 7507 and they will be happy to assist you

We offer FREE shipping within the U.K Mainland this does not include the Scottish Highlands, Isles of the coast, Ireland and Northern Ireland.

Additional shipping fees will apply to those outside of the U.K Mainland. To find out about these charges please contact a member of our customer services team on 0121 328 7507/ 0800 6123 988 or alternatively you can email us at info@jllfitness.co.uk.

This is not what I ordered

Please contact us via Info@jllfitness.co.uk or call one of our team members on 0800 6123 988 / 0121 328 7507 to resolve this issue. (Please have your order number and postcode ready to hand.)

My parcel has arrived damaged

Please contact us on 0800 6123 988. Or refer to our “Can I make a claim for my parcel”

Please contact us on 0800 6123 988. We may ask you for photos as proof of damage that you can submit to Info@jllfitness.co.uk quoting your order number and your claim.

You do need to retain your damaged item until your claim is processed and collection can been arranged.

To apply for a refund you must contact us within 30 days of your purchase. Please Refer to our 30 day money back guarantee.

You must contact us as soon as possible on 0800 6123 988 so we can notify our carrier. Failure to do so can result in a delay of your delivery. (Please have your order number or postcode to hand.)

If you are not present when delivery is attempted then a calling card or voice mail message will be left for you to make arrangements to have your parcel re delivered.

This Depends on what delivery service you select on checkout:

Standard Delivery: 3-7 working days (Our Carrier will contact you before delivery.)

Express Delivery: 2-3 working days (Our Carrier will contact you before delivery.)

Small Items: 2-5 working days (if you are not in a calling card for you to make arrangements to have your parcel delivered.)

Assembling your treadmill is a lot easier than it looks. 

Just click on your treadmill model and it will direct you to the correct manual.

• D100 Manual

To connect the wires please follow the link for instructions. How to connect the treadmill wires.Click here

Please check the wires that you attached during assembly. Make sure they are connected properly; sometimes un-connecting and reconnecting the wires solves the problem. If they appear damaged then please Contact us via info@jllfitness.co.uk or call one of our team members on 0800 6123 988 with your postcode and order number to hand.

Please check that when attaching the safety key wire during installation that you did not pull to hard on it. Check underneath the tray to see if the wire connection is aligned with the magnet and tighten the screw. If this does not resolve the problem Contact us via info@jllfitness.co.uk or call one of our team members on 0800 6123 988 with your postcode and order number to hand.

This could be that your running belt is loose. To check this you should put your treadmill at 2-3km/h. Hold the handrails, walk on the treadmill and place one foot firmly down with your weight on the running board. If it stops and you feel a slip your Running belt is loose. How to adjust the running belt. Click here 

If the problem carryies on then please contact us via info@jllfitness.co.uk or call one of our team members on 0800 6123 988 with your postcode and order number to hand.

If the gap between the side skirts and the running belt is approximately 5-6 millimetres on both sides, this means that the belt is aligned. But if that gap has a different distance each side this means that the belt is not aligned and should put it back in the right position. How to align the running belt. Click here 

Your running belt could be Misaligned. Below is a link on how you can re align your treadmills running belt.

How to align the running belt. Click here 

When you turn on the running machine the kg data will flash on the display. Simply press the speed buttons to select your correct weight.

1. In STANDBY mode, press START and then quickly press STOP. The speed display window will be flashing.
2. Adjust the brightness of the LCD screen using FAST/SLOW button.
3. Press START to save the adjustments.

We recommend that you service your treadmill every 3 months to help it live a long and healthy life like yourself. To know how to regularly service and maintain your treadmill please follow the link Treadmills Maintenance. Click here

After each use, clean and inspect, following these steps:

• Turn off the treadmill with on/off switch, and then unplug the power cord at the wall outlet.
• Wipe down the running belt, deck, motor cover, and console casing with a damp cloth.
• Never use solvents, as they can cause damage to the treadmill. Maintenance products can be purchased from our website. Click here
• Inspect the power cord. If damaged, Contact us via info@jllfitness.co.uk or call one of our team members on 0800 6123 988 or  0121 328 7507 with your post code and order number to hand.
• Make sure the power cord is not underneath the treadmill or in any other area where it can become pinched or cut.
• Check the tension and alignment of the running belt. Make sure that the treadmill belt will not damage any other components on the treadmill by being misaligned. Click here 

Your running belt could be Misaligned. How to align the running belt. Click here 

If the gap between the side skirts and the running belt is approximately 5-6 millimetres on both sides, this means that the belt is aligned. But if that gap has a different distance each side this means that the belt is not aligned and should be put it back in the right position. How to align the running belt. Click here

• The running belt must be lubricated by special lubrication oil every 3 months, 1 packet of the lubrication oil is provided with every treadmill machine.
• Unplug the treadmill.
• You will need to access the deck and this can be achieved by lifting the belt on the treadmill up with something flat and not sharp.
• Place it underneath the running belt and spread a straight line of treadmill lubricant down the side of the deck. (Make sure you do not use too much. Repeat on the other side.)
• Turn on the machine and leave it running for around 2-3 minutes at 3-4 km/h. Walk on the treadmill to help spread the lubrication oil.

Lubrication of the running board will greatly increase the life of the running board, walking belt and the motor. A well lubricated running board will have a smoother running feel and last longer, and that is what we want..

It’s easy just set the speed of the machine to around 2km/h and put a clean cloth at the end of the running belt, hold it there and move it along the end of that running belt until is free of dust. For more information please follow the link Treadmills Maintenance. Click here 

Only use water to clean and dust. Do not use any cleaning product because they may damage the treadmill.

You can refer to our buying guide Click here to understand better which the right treadmill is for you. Alternatively you can use our compare function or contact one of our team members on 0800 6123 988 and  they be happy to assist you.

It is mainly the engineering and the construction of the equipment. Commercial treadmills are built with resistant material for constant use in gyms or sport centres, whereas home treadmill are more optional and individual-based programming.

Yes, it is. Treadmills are a bit easier than running outdoors and also great for training for a marathon. If you want more closely simulate road running, set you treadmill's incline at one or two percent and change it up and down. If you would like more information on the products and what benefits our treadmills can offer contact us via info@jllfitness.co.uk or call one of our team members on 0800 6123 988

It depends on the kind of result that you are looking for. The slower uphill workouts help you to get strength, while the faster flat workouts build stamina, endurance and foot speed. The ideal way to train is to inter-exchange between types. If you would like more information on the products and what benefits our treadmills can offer contact us via info@jllfitness.co.uk or call one of our team members on 0800 6123 988

Not to worry you can download the manual for your treadmill. Just click on your treadmill model and it will direct you to the correct manual.

• D100 Manual